- Tracking your parcel is easy with Evri

a parcel

To track your UK parcel, enter your 16 digit tracking number or 8 digit calling card number.

Tracking number*

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Need help finding your tracking number? Need to track an Evri International Parcel?

Track your parcels every step of the way

Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey.

Preferences

Your delivery settings for all your parcel deliveries.

Get started

Divert your parcel

You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker.

Track a parcel

Need help tracking?

Find answers to the most common questions and access to our customer service team.

Help centre

An Evri Courier walking down the street in a residential area carrying two parcels

Use the 16 character parcel tracking code

We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favourite retailer or a friend.

You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery.

Just enter this number into the tracker, above.

Track a parcel

Use the 8 digit calling card number

If your courier has tried to deliver your parcel they’ll leave a calling card that has an 8 digit number printed on it. Enter this number in the box to get an update on your tracked postage.

Track a parcel

A courier scanning a parcel barcode using their mobile device

How do I track my returns parcel?

You can track a parcel you're returning in the same way as one you're receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box at the top of the page.

Track a parcel

How do I track my international parcel?

You can track an international parcel in exactly the same way you’d track a UK parcel, but you’ll need to use our International tracking tool.

International tracking tool

Frequently asked questions

How do I divert my parcel?

If you have a parcel that’s due to be delivered and you’d like to divert to a neighbour or safe place, first go to our parcel tracking page.

Enter your parcel’s 16-digit tracking number and delivery postcode.

You’ll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.

Depending on what kind of service the sender has selected, you’ll either be able to divert to a safe place or neighbour or neighbour only. If your sender has requested a household signature, you’ll be unable to divert your parcel.

Check out our guide on how to divert your parcel for more information.

What can I do if I haven't received my parcel?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

Can I collect my parcel?

If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make up to 3 attempts to deliver your parcel.

If you don’t think you’ll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place. See our guide on how to divert your parcel.

I won't be in at my expected delivery time

You can now divert your parcel at any point on your parcel’s journey to a neighbour or other safe place. Check out our safe place guide to learn how to keep your parcels secure and never miss a delivery again.

How can I change my delivery address?

Most retailers like to manage any changes to the delivery address of your parcel, so you’ll need to contact your sender or retailer to do this. Otherwise, you can choose a neighbour’s house or other safe place to divert your parcel. See our guide on how to divert your parcel for more information.

How do I update delivery instructions to support my accessibility needs?

We want every delivery to be as smooth and stress-free as possible, especially for customers with disabilities or specific access needs. That’s why we’ve made it easy for you to share helpful instructions with your courier to make sure your delivery works for you.

You can ask your courier to:

Give you a little extra time to get to the door
Ring the doorbell instead of knocking
Avoid blocking doorways or entrances when placing your parcel

To add your accessibility preferences:

Log in on evri.com and go to ‘My Places’, use the Evri app, or click the link in your delivery confirmation from us
Choose your preferences and update delivery

That’s it – your courier will receive the instructions and do their best to accommodate your needs.

We're committed to making deliveries more inclusive and accessible for everyone. To find out more about how we’re improving our services in partnership with organisations like Scope, take a look at our accessibility statement.